The log entries should give you a hint as to the This error can usually be corrected by making a modification to the Windows Registry.I'm running Backup Exec 12.5 on Windows Server 2008 Standard x64.To force the clean-up of old, expired data you need to do the following (all of this is predicated on Backup Exec 2012, older versions may operate differently).Go to your storage: Click in to it then into the Backup Sets … Click Yes to all Depending on what is in the backup set you want to delete you may get prompted as follows: I want the data deleted so click Delete this set and all dependent backup sets … The green progress bar will appear at some point and slowly update, be patient.The following services need to be running: Oftentimes, you can force a service to start by right-clicking on it and choosing the Start command from the shortcut menu.If that doesn't work, check the Application and System logs in the Event Viewer.

BEWS is fully patched as of today and disabling GRT is out of question.

Hello,a customer of mine is having this problem: all Exchange Incremental backups (with GRT) get stuck at the end in the "updating catalogs" status.

After some time, the job fails saying strange things, like "Exchange Information Store is no available".

Additional services may be required depending on how Backup Exec was installed.

Oftentimes, you can force a service to start by right-clicking on it and choosing the Start command from the shortcut menu.